The internet is widespread across the world and there is no sphere in which the internet isn’t present. Banking and finance to entertainment and games, healthcare etc are just some of the spheres in which we use the internet daily. The internet is also a source of jobs and a way to make daily tasks easier using technology. Trends and software’s are constantly changing with consumer demands therefore in order to keep pace with this a lot of jobs are outsourced to competent people in other countries. This in the long run has proven to be a time and cost saving factor. Among all the available options India has emerged as the hub for outsourcing for jobs from around the world. Outsourcing to India is popular for many reasons and the primary reason is the ability to easily have a large pool of computer literate English speaking professionals who can deliver world class BPO services to anywhere in the world.
There is a large gap between the costs of hiring competent staff in India when compared to western countries and in India one can find very capable, low cost and proficient work force for all kinds of jobs, data entry to complex computer coding.
Some of the benefits of setting up call centres in India are:
Communication Skills
Effective communication has made the entire process of outsourcing so much easier. With easy access to calls, emails, video chats etc communicating during a project is simple. This reduces the virtual distance between a company and the client. BPOs in India can easily communicate regularly for work reviews and meetings are regularly held between both parties. Distance is no more a deterrent between countries that are across the world as the internet has brought everyone closer.
Language Advantage
English is a very widely spoken language in India and has the highest number of English speakers among the developing countries. This fluency in English is what has given India the edge over others in the BPO business. English is also the main language across Indian schools and the ability to converse in English is definitely an advantage for most Indians.
Time Zone
The distance between BPOs in India and clients in western countries instead of being a deterrent is a positive as the time zones work to India’s benefit. With work being sent to India at the end of USA’s day gets worked on during India’s work day and is sent back in time for the client to further process the same. Calls centres in India work 24*7 catering to day time in the USA and for Europe as well. Delivery time for completed work is never a problem with this time zone advantage.
Cost Factors
Companies outsourcing to India have been able to show a definite savings of around 40%. This is a huge advantage and proves that personnel costs in developed countries are very high when compared to those in developing countries. Quality and cost saving factors are points in the favour of BPOs.
Resources
Along with the ability to get professionally qualified workforce, outsourcing to India has the approval of the Indian government as well. Fewer restrictions, lesser interest rates, infrastructure like telecommunications all add up to making outsourcing into India a smooth process. BPO services have been a huge boost to the Indian economy and the government has taken appropriate steps to help in every way.
Globalisation
with globalisation India is able to offer lower costs of transportation, communication and even production. Many barriers that impeded trade, language and even culture have all vanished. The population of India was also earlier seen as a disadvantage but with outsourcing this is now a positive as India is able to offer a huge skilled and hardworking workforce to the world.
Outsourcing to India encompasses a wide variety of technical and non technical options and India’s BPO story is a success story for the world.
